There may be times when answering a technical support question is easier by looking at data collected from your potentiostat.  We will ask you to create a new database and copy the requested files into it.  This database can then be attached to an email and sent directly to us.

How to send us data records:

1. Open PowerSUITE^®, and go to Tools>Database Management.
2. Set the Source Database to that where your data records (individual experiments) are stored.
3. Select “Create New Database” and create a name for the new database, and place it in a folder where it can be easily located.
4. Go the Destination Database, and set it to the new database that was just created using the browse button.
5. Select records from the Source database, and select “Copy” to copy them from the Source to the Destination database
6. Once all the records are copied to the new database, attach this database to an email and send to us for examination of data.